Facts and Questions
BEFORE & AFTER YOUR CLEANING
Our ultimate goal at Carpet cleaning stars is to provide you with quality service and satisfaction. These simple steps allow us to work efficiently and ensure your home receives the best clean possible.
How to prepare for your upcoming cleaning.
Before your team arrives for your scheduled cleaning, please remove clutter. We do not move large furniture; we work around it. We can move lightweight furniture that can be safely moved. We ask that knickknacks and electronics be stored out of the way.
Find a good spot for your pets, so they are safe and secure while we clean. Provide any special instructions.
Payments are due on the day of your scheduled service.
Arrange payment online, leave cash or a check on the kitchen counter.
How we clean
Our crew starts inspecting the rooms you want to be cleaned. We start hooking up to a water source and bringing in the vacuum hoses, water hoses, and cleaning wand. We then spray the cleaner and pre-treat spots and stains. If you’re not using cleaning products, we will begin steam cleaning with 190-degree water-only cleaning. Next, we clean pumping hot water onto your carpet to release dirt deep within the fibers, extract the water, and remove the dirt. This is a very powerful suction; the machine removes a significant amount of water so your carpet will dry within hours. Finally, we will complete an inspection to make sure you are happy with carpet cleaning stars.
You will have an estimate or arranged price before our cleaning team arrives. Most customers are either at work or busy with other plans when we clean, so it's pretty standard for them to provide us with their garage code or a spare key. If you don't feel comfortable leaving us with a key or garage door code, please make sure someone is home during your scheduled cleaning time.
What to expect before the clean
What to expect after the clean
Depending on your services, typical dry times may vary. Your carpet will be damp for 24 to 48 hours after your cleaning. Your upholstery will be damp for 2-6 hours. Please be careful transferring from damp to the hard floor as it will be slippery. We also advise not to wear colorful socks as the dye can stain the carpet.
Green cleaning company
Our team strives to meet the community’s need for clean homes. We use microfiber instead of paper, refill bottles, and protect our team and customers from unnecessary exposure to toxic chemicals.
If something comes up that causes a conflict in your cleaning schedule, give us a call. Carpet cleaning stars understand how unpredictable life can be. That’s why we work with your schedule to ensure that we are cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend calling or texting.